PLEASE READ THIS DOCUMENT CAREFULLY.
Miacom RMA Policy
- All sales are final:
Returns of product, other than with defect, are subject to a 20%
restocking fee or prevailing market rate as determined by Miacom.
- 48 Hour Grace Period for Returns:
Returns are allowed, but only within the first 48 hours after
receipt, for any orders that are not to your expectation.
Returns after this time period are at the complete discretion
of Miacom and will incur a substantial restock fee.
- $65.00/Hour Service Fee on working parts.
Any items sent back for warranty repair must have been tested bad -
BY A QUALIFIED TECHNICIAN - prior to returning the part. We will
charge a service fee of $65.00 per hour should we find a returned
items to be in working condition.
- Please Give Details:
Please be as specific as possible when listing the reason for return.
This will assist us in making a correct determination of whether the
product is truly defective. (Examples: “CD Rom Drive rattles and
makes noises, but only after spinning for 5 minutes or more.”
“Video card gives blue screen after 20 minutes”)
- "Damaged" Products:
Any “dismantled”, “marked on” or “visibly defaced” product by the
customer will VOID all warranties.
- Fitness of Purpose:
Miacom cannot warrant any product as fit for any particular use or
purpose. We strongly recommend customers evaluate a sample unit to
determine by their criteria whether a product will work in their
configuration. In the world of computers there are many products
that may be incompatible with a certain brand or certain parts.
In cases like this it is your responsibility to resell the product
into a standard application in which the part will work. We are
unable to take parts back because they will not work in particular
brand product if they function correctly in others.
- RMA Number Must be Marked on the Outside of Box:
RMA number must be clearly marked on the outside of the shipping box.
Please included a printed copy of the RMA paperwork on the inside of
the box. Customer is responsible for all shipping costs to Miacom.
- Pack Returns Carefully:
Customer must pack defective items being returned as if they were
new and working. Failure to do so may invalidate both the RMA and
the warranty. Miacom is not responsible for goods that are
damaged during shipment or misused/abused by the customer/carrier.
- Send RMAs to:
6073 NW 167 St. #C-13, Miami, FL 33015 USA
- Expiration of RMA numbers:
RMA numbers are valid for 14 days after being issued. Miacom
must receive product within this time period (other than international
returns).
- Out of Warranty Items:
Items sent to Miacom that are OUT OF WARRANTY will be returned to
customer at customer’s expense.
- Credit Issued on Defective Products:
Should a replacement for a defective item not be available, at Miacom
discretion a suitable replacement shall be issued. If a suitable
replacement is not available within 30 days from the receipt of your
RMA, Miacom will issue a credit which can be applied toward a future
order. Customers may also request a refund check once a credit memo
number has been issued. RMA credits are for product only and do NOT
include any reimbursement for shipping charges.
LIMITED WARRANTY
Warranties may be limited on some items. Please check our sales literature and your invoice to verify the warranty is as expected.
Replacement RMA items will be shipped back to Customers via UPS Ground only. Express and overseas shipping is subject to an additional cost to the customer.
|
|
|
|
.gif){kind=spacer}